Accessing Appointments During the Coronavirus Pandemic
To protect all our patients and staff we are continuing to primarily offer telephone appointments in the first instance, which patients are encouraged to book over the phone or on-line. If you book an appointment on-line it will automatically be booked as a telephone appointment. The doctor you speak to will ask you to come to the surgery if they feel you need to be seen in person. Alternatively, they may provide a video consultation.
Nursing appointments may be booked over the phone.
All patients entering the waiting room whether to speak to reception or to see a clinician are kindly asked to wear a face covering to minimise the risk of infection transmission.
How to Access Appointments
We provide a selection of Book on the Day, Book in Advance and Telephone appointment slots. We do this to ensure that any patient who needs to access urgent care on the day can do so.
Book in Advance appointment slots with doctors may be pre-booked up to 2 weeks in advance. Once all the Book in Advance slots with doctors for a particular day have been allocated, patients will be advised that they will need to book on the day.
Book in Advance appointment slots with nurses may be pre-booked up to 2 months in advance.
The practice operates an open list policy. We will endeavour to accommodate requests for a clinician of your choice, however this may not always be possible. Our priority is to ensure that patients in urgent need of care are able to access it.
Why not apply for our new online appointment booking and cancellation service by clicking on the Online Service - Patient Access tab?
We allocate 10 minutes for an appointment slot with a doctor so as to maximise the number of appointments we offer each surgery. If you feel you will need longer than 10 minutes for your consultation please ask for a double appointment when booking. If the doctor is unable to cover all aspects of your consultation within 10 minutes you will be asked to book a further appointment.
Please arrive on time for your appointment and check in using our Automated Arrivals machine so that we are aware that you are waiting. Our clinical team will always aim to work to appointment times. However, their priority is to provide appropriate care to the patient who is with them at any one time, which may result in the clinician running late. We kindly ask for your patience and understanding of this. Clinicians may also run late if they have had to liaise with ambulance or secondary care services regarding a patient in urgent need of treatment.
Our reception team will be able to advise you if your clinician is running late
Last month xxxx booked appointments slots were attended by patients
However, the number of patients able to receive care could have been higher if those patients who failed to attend had contacted us to cancel their appointment.
Please help us maximise the number of appointments we have available for all our patients by letting us know in advance of your appointment slot that you are unable to attend.
Forgotten about your scheduled appointment in the past? Why not sign up for our new Text Reminder Service by clicking on the Text Reminder Service tab?