Protecting our Patients and Staff
We are no longer asking patients to wear a face mask when they attend the surgery, but patients may choose to wear one if that is their preference. We do respectively ask any patients attending the surgery with respiratory symptoms to consider wearing a face mask to minimise the risk of infection transmission to others. Face masks will remain available at reception if you require one.
Should I book a Face to Face or Telephone appointment ?
We offer both Face to Face and telephone appointments, please book a Face to Face appointment for all issues that require you to be seen in person. For all other issues please book a telephone appointment. We regret we are unable to guarantee the time you will be called,but you will be contacted during the morning or afternoon session on the day you are booked in.
We recognise that for some patients their ability to access care via telephone appointments is limited i.e. for those who are hearing impaired or require interpreting services. If this applies to you, please ask someone to telephone the surgery on your behalf, or email: email@example.com so that appropriate arrangements can be made for you to access care.
How to Access Appointments
We provide a selection of Book on the Day, Book in Advance and Telephone appointment slots. We do this to ensure that any patient who needs to access urgent care on the day can do so.
Book in Advance appointment slots with doctors may be pre-booked up to 2 weeks in advance. Once all the Book in Advance slots with doctors for a particular day have been allocated, patients will be advised that they will need to book on the day.
Book in Advance appointment slots with nurses may be pre-booked up to 2 months in advance.
The practice operates an open list policy. We will endeavour to accommodate requests for a clinician of your choice, however this may not always be possible. Our priority is to ensure that patients in urgent need of care are able to access it.
Why not apply for our new online appointment booking and cancellation service by clicking on the Online Service - Patient Access tab?
Contact us online
You can contact us online about a medical or administrative query by clicking HERE
We allocate 10 minutes for an appointment slot with a doctor so as to maximise the number of appointments we offer each surgery. If you feel you will need longer than 10 minutes for your consultation please ask for a double appointment when booking. If the doctor is unable to cover all aspects of your consultation within 10 minutes you will be asked to book a further appointment.
Please arrive on time for your appointment and check in using our Automated Arrivals machine so that we are aware that you are waiting. Our clinical team will always aim to work to appointment times. However, their priority is to provide appropriate care to the patient who is with them at any one time, which may result in the clinician running late. We kindly ask for your patience and understanding of this. Clinicians may also run late if they have had to liaise with ambulance or secondary care services regarding a patient in urgent need of treatment.
Our reception team will be able to advise you if your clinician is running late
Last month we provided over 4000 bookable face to face and telephone appointments with our GP's, nurses and other clinical team support.
However, the number of patients able to receive care could have been higher if those patients who failed to attend had contacted us to cancel their appointment.
Please help us maximise the number of appointments we have available for all our patients by letting us know in advance of your appointment slot that you are unable to attend.
Forgotten about your scheduled appointment in the past? Why not sign up for our new Text Reminder Service by clicking on the Text Reminder Service tab?