Improved Access Service
The Improved Access Service offers patients the opportunity to book an appointment with a clinician on; weekday evenings, Saturday and Sunday mornings and Bank Holidays.
For patients registered at a practice in Newhaven or Peacehaven the weekday evening and Saturday morning appointments are held at Rowe Avenue Surgery, Peacehaven with a clinician from the Havens' practices or the local area. Sunday morning and Bank Holiday appointments are held at St Andrews Surgery, Lewes.
Appointments may only be booked via the practice you are registered with. These appointments are not currently available via on-line booking.
Please ask at reception for further details.
Extended Hours Appointments
The practice has now increased its daily availability of appointment slots by providing 3 additional telephone consultations and one Book on the Day / Book in Advance consultation with a doctor.
These appointments are currently provided by one of the GP Partners on all weekdays following afternoon surgery.
These appointments may be booked via reception. They are not currently available via online booking.
Please ask at reception for further details.
The NHS Friends and Family Test
The practice wants to ensure that your experience of the care and treatment we provide is consistently the best possible. To help us achieve this we would like your anonymous feedback via the NHS Friends and Family Test which asks whether you would recommend us to your friends and family.
You may provide this feedback as often as you choose and use the opportunity to comment on your experience of any aspect of care provided by our Doctors, Nurses, HCAs, Receptionists and Administrators as well as our on-line services and information displays.
Please click here to complete our Friends and Family Test
Thank you to all patients who have already taken the time to complete the Friends and Family questionnaire.
Your anonymous feedback is valuable to the practice. All comments are noted and discussed with the practice team as part of our commitment to improve the care we provide.
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
In September you responded:
Neither Likely or Unlikely
Please contribute to this valuable feedback by completing a questionnaire today.
The Newhaven Advice Hub & Information Centre
Provided by SCDA, this centre is staffed by a friendly team of both paid staff and volunteers. Their mission is to give the people of Lewes District, independent and specialist advice and information, and signposting to local services.
They can provide:
- Access to advice about benefits, debt and housing
- Information and contacts to services in your area like charities and helpful organisations
- Individual support for those who need help understanding forms, letters and using the telephone and internet
The Newhaven Advice Hub & Information Centre is part of the Big Lottery funded Lewes District Advice Partnership.
Please contact the Information Centre Monday – Friday between 10am – 4pm on 01273 517375, or email firstname.lastname@example.org to arrange a session with a specialist advisor or volunteer by appointment only.
Are you a carer or looking after someone? A friend, neighbour or family member? You might be an unpaid carer.
Need help and support? Want to know what's out there to help? Want someone to talk to who understands?
Care for the Carers Support Worker are here to offer information and advice to all Carers. They work closely with voluntary and statutory organisations so they can get you the help you need.
Please phone Care for the Carers on 01323 738390 to book an appointment in one the clinics taking place at the practice on the second Tuesday of every month.
For more information about what support Care for the Carers can provide please go the website.
Phone number: 01323 404600
One You East Sussex
We can help you get back to a healthier you, and support you to make simple changes towards a longer and happier life. We will provide tools, motivational support and encouragement every step of the way, to help improve your health right away.
Stop smoking, start living. We can help you kick the habit for good. In fact, you are four times more likely to quit with our help, compared to going ‘cold turkey’ or going it alone!
Fed up with fad diets? Let us show you how to lose weight for good! What you eat, and how much, is so important for your health and your waistline. Choosing healthier foods is easier than you might think!
Move more, sit less! Small changes to your day can make a big difference. Our Health Coaches have the specialist knowledge and experience to advise and guide you each step of the way, changing bad habits and showing you how to lose weight for good.
How are you getting to the surgery?
Community Navigator Service - Age UK East Sussex
The Age UK East Sussex Community Navigator based at Quayside Medical Practice can offer support & information on local services for patients aged 50 or over.
If you are
- managing a long-term health condition
- responsible for looking after a family member/close friend
- having concerns about housing or finances
- or are finding it more difficult to do the things you enjoy
Speak to your GP or Nurse about being referred for support.
Clinic appointments are available on Tuesdays. The Community Navigator can meet with you for up to four sessions, here at the Practice.